We stand behind the craftsmanship of our jewelry and offer a 5-year standard warranty on eligible pieces purchased directly from STONE AND STRAND either through our website at www.stoneandstrand.com or at our physical boutique. This warranty is designed to cover general repairs and minor issues that may occur with normal use. Please note that our warranty coverage is only available to customers within the United States.

We offer free shipping and handling for repairs initiated within the first 100 days of purchase. After the first 100 days, a non-refundable $35 shipping and handling fee will apply to all warranty repairs to cover shipping both ways. This includes items that are dropped off at our retail location, such items will also be charged a $35 shipping and handling fee.

To qualify, you must have the name, email and order number of the original purchaser, or the original purchase receipt and the item must not have been altered or repaired by another jeweler.

If your item has been damaged please submit a repair request using the link below, with images of the piece, to initiate your repair process:

 

INITIATE A REPAIR

 

General Exclusions

This warranty does not cover:

• Replacement of stones larger than 1.5 mm at their widest point (additional cost applies)

• General wear and tear (scratches, dents, bent metal)

• Tarnishing or discoloration from water, chemicals, or sweat

• Theft, loss, or stolen items
  Orders shipped outside the U.S.

• Repairs on items purchased from third-party retailers such as but not limited to Net-a-Porter, MyTheresa, Neiman Marcus, The RealReal, 260 Sample Sale, or eBay

• Loss of all gemstones, diamonds, pearls, or other types of stones or embellishments

• Repairs if part of the item is missing (e.g., part of the chain)

• Any item that has been altered, repaired, or serviced by another jeweler (warranty will be voided)

We do not offer repairs on the same item more than once. If the issue reoccurs and is determined not to be the result of customer misuse or damage, we will issue a full refund.

Our fine jewelry is extremely delicate and is not impervious to normal wear, activities, or trauma. This is particularly true for rings and bracelets since our hands are subjected to considerable exposures each day. 

Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well as exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.

Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. Please take care of your jewelry properly in order to avoid losing or damaging your stones.

Our jewelry is very delicate. If you do not remove the jewelry tag properly, it can damage the product. Please cut the tag off and do not pull.

Purchases Within Our 5-Year Warranty Period

Repairs covered at no cost during the 5-year warranty include:

• Replacement of pavé stones less than 1.5 mm at their widest point

• Prong tightening

• Minor soldering (excludes pieces broken at multiple locations)

• Broken clasps and solid chains (cannot repair hollow chains)

If your item is within our 5-year warranty but cannot be repaired, we will offer a replacement. If the item is out of stock, we will issue a store credit gift card for the original purchase value. 

For any other type of repair, just reach out to our CX team at care@stoneandstrand.com, and we'll provide a quote.

Purchases Outside Our 5-Year Warranty Period

If your piece is damaged after the 5-year period, we may still be able to assist with a repair for an additional fee. Please contact care@stoneandstrand.com with images of your item to receive a quote.

If your item cannot be repaired and is no longer covered under our warranty, we are unfortunately unable to offer further assistance.

Extended 10-Year Warranty 

For extended peace of mind, we offer a 10-year extended warranty. This coverage is available for purchase within 100 days of your original order and includes more comprehensive care and maintenance.

General repairs under the extended warranty are free of charge and include:

• Free shipping and handling for any repair within the U.S.

• General repairs: broken clasps, chains, and minor soldering

• Resetting of stones

• One complimentary resizing (for eligible styles; eternity bands are excluded)

• One complimentary rhodium re-plating

• Polishing and cleaning

• Prong tightening

• Tarnishing

This extended warranty does not cover:

• Theft, loss, or stolen items

• Missing or lost stones larger than 1.5 mm at the widest point

• Tarnishing or discoloration from water, chemicals, or sweat

• Orders shipped outside the U.S.
  Repairs on items purchased from third-party retailers such as Net-a-Porter, MyTheresa, Neiman Marcus, etc.

• Repairs if part of the item is missing (e.g., part of the chain)

• Any item that has been altered, repaired, or serviced by another jeweler (warranty will be voided)
  
  

Repair Shipping Policy

Please ensure to pay the fees before shipping if it applies to your repair. Please make sure to package the items securely in their original packaging or a box of the same size. For any additional information on how to ship your piece back to us, please reach out to us at care@stoneandstrand.com. 

Any shipments that are sent to us using a label not created by STONE AND STRAND are not covered by our insurance policy and we are not responsible for any lost or damaged packages.

Please note that as we do not offer international shipping, we are currently not able to facilitate any repairs for customers that wish to return a product from overseas.